It’s the classic bureaucratic run-around: “That’s not my job. Go see someone else.” The same frustration that plagues anyone who walks into the BMV also exists in our companies when employees seek to do the bare minimum of their job description, rather than serve others well.
No matter how long you’ve been doing your job, or how well-qualified you are for your responsibilities, there’s always room for error. LaTesha discovered this on a recent trip to a client who has always been reliable, yet made an elementary mistake.
On a recent client visit, our team witnessed something curious: the organization’s staff was courteous, sharp, and proactive despite the manager’s poor leadership. This experience reinforces the necessity of 360-degree leaders to make the team’s work more effective, and their clients more satisfied.
People with quiet, introverted exteriors are often just waiting for the chance to share their valuable thoughts, but never seem to find the chance in a room full of intimidating personalities. As auditors, we try to open the floor for everyone involved, and we sometimes hear the best stories from those who have said the least.
When you learn something new, you not only gain new understanding, but you also become aware of just how much you still don’t know. We think learning drives hunger for more learning, which is why we value teaching our people beyond the scope of their accounting profession.
David is known for connecting with others beyond the numbers, and that doesn’t just apply to our clients. As we visited another Indiana accounting firm, this relational impulse took on additional importance, as we learned from their ways of doing things and began implementing change at home.